Frequently Asked Questions
Everything you need to know about your next pair of T.U.K. Shoes.
How do I know what size to order?
Most of our styles follow standard US sizing. Since many of our shoes are unisex, please refer to the specific size chart on each product page to find your perfect fit in Men's or Women's measurements.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and the box is undamaged to qualify for a full refund or exchange.
Do you offer vegan-friendly options?
Yes! T.U.K. is proud to offer a wide selection of PETA-approved vegan styles made from high-quality synthetic materials that maintain our signature aesthetic without using animal products.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping times vary depending on the destination and customs processing.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay to make your shopping experience seamless.